1. Booking & Reservation
- All reservations are subject to availability and confirmation by Arka Resort & Spa.
- A booking will be considered confirmed only after the required payment or advance payment has been received and the reservation has been confirmed by our team.
- Guests must provide accurate and complete information while making a reservation.
- The resort reserves the right to cancel or modify a reservation in case of incorrect information, technical errors, or circumstances beyond the resort’s control.
- Room rates may vary depending on the season, room category, special offers, and availability.
2. Check-In & Check-Out
- Check-In: 2:00 PM onwards
- Check-Out: 11:00 AM
Early Check-In
Late Check-Out
3. Guest Identification
All guests are required to present a valid government-issued photo identification document during check-in.
Foreign nationals may be required to provide valid passport and visa documentation as applicable under Indian laws and regulations.
The resort reserves the right to refuse check-in if the required identification documents are not provided.
4. Payment & Charges
- All payments must be made through the payment methods accepted by Arka Resort & Spa.
- Any additional charges incurred during the stay, including food, beverages, transportation, activities, room services, damages, or other services, must be settled before departure.
- Applicable taxes and government charges may be added to the displayed room rates.
- Special offers and promotional rates may have separate terms and conditions.
5. Cancellation & Refund Policy
Cancellation and refund terms may vary depending on the booking plan, rate type, promotional offer, season, and booking source.
Guests are advised to review the applicable cancellation policy before confirming their reservation.
Any refund, where applicable, will be processed according to the cancellation terms associated with the booking.
Bookings made through third-party travel websites or booking platforms may be subject to the cancellation and refund policies of those platforms.
6. No-Show Policy
If a guest does not arrive on the scheduled check-in date without prior communication or cancellation, the booking may be treated as a no-show.
Any applicable charges or refund eligibility will be determined according to the booking’s applicable cancellation policy.
7. Children & Extra Guests
- The number of guests staying in a room must not exceed the maximum occupancy specified for that room category.
- Additional guests or extra beds, where available, may be subject to additional charges.
- Children must be accompanied and supervised by a responsible adult at all times.
- Any applicable charges for children or additional guests will depend on the resort’s current policy and room category.
8. Pets Policy
Pets are not permitted at Arka Resort & Spa unless specifically approved by the management in exceptional circumstances.
Guests are requested not to bring pets to the property without prior confirmation from the resort.
9. Resort Facilities & Activities
Arka Resort & Spa offers various facilities and activities for guests. Availability of facilities may depend on weather conditions, maintenance, safety requirements, operational schedules, or other circumstances.
Outdoor activities, trekking, riverside activities, and other experiences may involve inherent risks. Guests are expected to follow all safety instructions provided by the resort staff and activity operators.
The resort reserves the right to temporarily suspend any facility or activity whenever necessary for safety, maintenance, weather, or operational reasons.
10. Swimming Pool
Guests using the swimming pool must follow all safety instructions and pool rules displayed at the property.
Children must be supervised by a parent or responsible adult.
Guests are responsible for their own safety while using the swimming pool and other recreational facilities.
The management may restrict access to the pool or other facilities when required for safety or maintenance purposes.
11. Transportation & Taxi Services
Taxi or transportation services may be arranged by the resort upon request and are generally chargeable to the guest.
Availability, pricing, vehicle type, and timings may vary depending on the destination and service provider.
Guests are advised to confirm the applicable charges and arrangements with the resort team before using the service.
12. Food & Beverage
- Food and beverages consumed at the resort will be charged according to the applicable menu or rate.
- Guests are requested to inform the resort staff about any food allergies or dietary requirements before ordering.
- Outside food or beverages may be subject to resort-specific restrictions and should be confirmed with the management in advance.
- The resort reserves the right to refuse service where necessary for safety, hygiene, or legal reasons.
13. Guest Conduct
Guests are expected to behave respectfully towards other guests, resort employees, and property.
The following activities are strictly prohibited:
- Any illegal activity on the resort premises.
- Violence, threatening behaviour, or harassment.
- Activities that disturb other guests.
- Damage to resort property or facilities.
- Misuse of resort equipment or facilities.
- Any behaviour that creates a safety or security risk.
The management reserves the right to ask a guest to leave the property without refund if their behaviour is considered dangerous, disruptive, unlawful, or inappropriate.
14. Damage to Property
15. Personal Belongings
Guests are responsible for their personal belongings during their stay.
Arka Resort & Spa shall not be responsible for loss, theft, or damage to personal belongings unless caused by proven negligence or misconduct of the resort.
Guests are advised to use available safety facilities and avoid leaving valuables unattended.
16. Safety & Security
For the safety and security of all guests, the resort may have security measures and surveillance systems in common areas.
Guests are required to follow all safety instructions, emergency procedures, and instructions given by resort staff.
Guests should immediately report any safety concern, accident, suspicious activity, or emergency to the resort management.
17. Liability
Arka Resort & Spa will make reasonable efforts to provide a safe and comfortable stay.
However, the resort shall not be liable for inconvenience, delay, loss, damage, injury, or interruption caused by circumstances beyond its reasonable control, including but not limited to natural disasters, severe weather, government restrictions, power or utility failures, transportation disruptions, strikes, or other force majeure events.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable Indian law.
18. Force Majeure
The resort shall not be held responsible for failure or delay in providing services when such failure or delay results from circumstances beyond reasonable control.
Such circumstances may include natural disasters, floods, earthquakes, extreme weather, fire, government restrictions, public emergencies, civil disturbances, strikes, pandemics, infrastructure failures, or other unforeseen events.
19. Website Information
We make reasonable efforts to ensure that the information, photographs, descriptions, room details, facilities, prices, and other content displayed on our website are accurate.
However, certain photographs are for illustrative purposes and actual room appearance, décor, views, facilities, or services may vary.
Arka Resort & Spa reserves the right to update website content, prices, facilities, and services without prior notice.
20. Third-Party Services
The resort may provide information about or arrange third-party services such as transportation, activities, tours, or other external services.
Such services may be operated by independent third parties. Their availability, pricing, terms, and performance may be subject to the respective service provider’s policies.
21. Privacy
Any personal information collected through our website or reservation process will be handled in accordance with our applicable Privacy Policy and applicable laws of India.
Guests are responsible for ensuring that the information provided during booking is accurate and up to date.
22. Changes to These Terms
Arka Resort & Spa reserves the right to modify, update, or revise these Terms & Conditions at any time.
Any updated version will be published on this page with the revised effective date.
Guests are encouraged to review these terms periodically.
23. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the competent courts having jurisdiction over the resort’s location, subject to applicable law.
24. Contact Us
If you have any questions regarding these Terms & Conditions, bookings, cancellations, or resort policies, please contact us.
Arka Resort & Spa
Rishikesh, Uttarakhand, India
Website: arkaresortandspa.com
For reservations and enquiries, please contact the resort through the contact details provided on our website.
