At Arka Resort & Spa, we truly value your privacy. This page explains what kind of information we collect from you, how we use it, and how we keep it safe. When you use our website or contact us, you trust us with your details. We want you to know that we take this responsibility very seriously.
Please take a few minutes to read this privacy policy. If you do not agree with any part of it, we recommend that you do not use our website or services.
1. Information We Collect
We collect two types of information from users of our website: personal information and non-personal information.
a) Personal Information
This is the kind of information that tells us who you are. You may share it with us when you:
- Book a stay at our resort
- Fill out a form on our website
- Subscribe to our emails or offers
- Contact us with a question or feedback
This may include:
- Your full name
- Phone number
- Email address
- Address
- Booking or payment details
- Special requests during your stay
We only ask for details that are necessary for the services you use. We do not collect extra personal data unless it is needed for legal or safety reasons.
b) Non-Personal Information
This information does not directly identify you. It helps us understand how people use our website. This can include:
- The type of device or browser you use
- The pages you visit on our website
- Your IP address
- The date and time you visit our website
This data is mainly used to improve your browsing experience and fix any issues on our website.
2. Why We Collect Your Information
We collect your information to give you better service. Here are the main reasons we collect and use your details:
- To confirm and manage your room bookings
- To send booking confirmations and important updates
- To respond to your queries or messages
- To provide better customer support
- To keep records for our business and legal needs
- To improve our website and services
- To share special offers (only if you choose to receive them)
We will never sell or rent your personal information to anyone. Your trust is important to us, and we protect it.
3. Cookies and Website Tracking
Our website may use cookies. Cookies are small files stored on your device that help the website work properly. They can also remember your preferences and improve your experience.
You can choose to accept or reject cookies. Most browsers let you change these settings easily. However, turning off cookies may affect how our website works for you.
4. Who We Share Your Information With
We may need to share your data with a few trusted partners to help us run our business smoothly. This includes:
- Payment processing companies
- Email and website service providers
- Booking and reservation systems
- Legal authorities, when required by law
These third parties only use your data to do the job we ask them to do. They are not allowed to use your information for anything else.
5. How We Keep Your Data Safe
We use different methods to protect your personal information. These include:
- Secure servers with restricted access
- SSL certificates that make your browsing safe
- Encrypted payment processing through trusted partners
Even though we do our best to keep your data safe, no system is perfect. If we ever face a security issue that affects your information, we will inform you as soon as possible.
6. Your Rights
You have full control over your personal information. You can:
- Ask us what data we have about you
- Request corrections if anything is wrong
- Tell us to stop sending promotional emails
- Ask us to delete your data, if it’s no longer needed
To make any of these requests, please email us at [email]. We will try to respond within 7 working days.
7. Children’s Privacy
Our website and services are meant for adults. We do not knowingly collect information from children under the age of 13. If we find out that we have received data from a child, we will delete it right away.
8. Other Websites
Sometimes we may link to other websites. Please remember, we are not responsible for their privacy policies. Always check their rules before sharing any personal information on those websites.
9. Changes to This Policy
We may update this privacy policy if needed. Any updates will be posted on this page. If the changes are major, we may also notify you through email or a notice on our website. The date at the top of this page shows when the policy was last updated.
10. Contact Us
If you have any questions or concerns about how we handle your personal information, please feel free to reach out to us:
Arka Resort & Spa
Email: Info@arkaresortandspa.com
Phone: +91 78279 06642 | +91 9718400054
We care about your privacy, and we are here to help.